Terms of service
TERMS OF SERVICE
RETURN POLICY
Products must be returned within 15 days of receiving your order.
Products must be unwashed and unworn.
Product tags must still be attached to the items.
Refunds must be made to the original payment method used for the order.
You will be responsible for paying postage on the returned items.
Refunds will be made once the original item is received by us.
Refunds generally take 10 business days from when the refund is processed.
EXCHANGE POLICY
Products must be returned within 15 days of receiving your order.
Products must be unwashed and unworn.
Product tags must still be attached to the items.
You will be responsible for paying postage on the returned item.
We will send out the new items once the original items have been received.
If the new purchase amount is lower than the original purchase amount, you will reveive a store credit in the form of a hyperexinternational gift card.
COMPANY
What does hyperexinternational mean?
SABER ALPHA® is an acronym for our company values and culture. It stands for Save Animals. Be Exemplary. Respect the Alpha. To learn more, please visit our about us page.
How do you help save animals?
A portion of every single sale goes towards helping save animals in need through various charities that focus on providing animals with clean water, wildlife conservation, poaching intervention and animal rescue and rehabilitation. We donate the proceeds annually.
Are you looking for Brand Ambassadors?
Yes. We are always on the lookout for individuals whose values align with our own. Follow us on social media and be sure to tag us in your posts. You can also send us a private message so we can view your profile.
How can I start carrying hyperexinternational products in my store?
For retailer information please email [email protected].
ORDERS / PURCHASING
What countries do you ship to?
We are currently shipping worldwide and offer free shipping on orders over $125.
How long will take to receive my order?
All orders are shipped out within 2-3 business days. Shipping times will vary depending on your country/location. Full shipping information is available here.
Do you offer Returns or Exchanges?
Yes. If you need to request a return or exchange you can email us at [email protected] to get started.
Are there any customs or import fees?
As all orders are currently shipped from Canada and you may have additional import fees upon delivery depending on your country and order total.
Do you offer Gift Cards?
Yes. We offer online gift cards that can be sent to any email as a gift or used at a later date.
MANUFACTURING
Where are hyperexinternational products made?
Our products are currently being manufactured in North America, South America and Asia.
Are all of your products cruelty-free?
Yes. We are commited to only producing goods using man made materials. We have never used animal-derived materials like fur, wool, down or leather since the very beginning.
Is your packaging eco-friendly?
Yes. Our garment packaging is made of eco-friendly, biodegradeable material.
What does WRAP Certified mean?
Worldwide Responsible Accredited Production is a partership whose stated aim is promoting safe, lawful, humane and ethical manufacturing around the world. Whenever possible, we work with WRAP certified or Fairtrade factories and suppliers.
